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ConversionXL (Anna Dahlstrom) – UX For Marketers

Understanding your users increases marketing effectiveness

It’s increasingly blurry to separate out what we do online from what we do in the physical world

Therefore, User Experience is transcending more roles and aspects of a business than ever before. Yet somehow, UX and marketing efforts still often occur in silos.Therefore, User Experience is transcending more roles and aspects of a business than ever before. Yet somehow, UX and marketing efforts still often occur in silos.

While UX benefits from being owned by a specific team, it is an area that all parts of the business benefits from learning more about and which can help marketers and CROs in their day to day roles.While UX benefits from being owned by a specific team, it is an area that all parts of the business benefits from learning more about and which can help marketers and CROs in their day to day roles.

In this course you’ll get a foundation of what UX is, the key tools that UX designers work with, and how they can be used by and benefit marketers. At the end of the course you’ll have worked through a high-level UX process from start to finish, covering research to testing and the key parts in between. You’ll also learn how to articulate the value of UX and how to get buy-in for UX at an organizational level.In this course you’ll get a foundation of what UX is, the key tools that UX designers work with, and how they can be used by and benefit marketers. At the end of the course you’ll have worked through a high-level UX process from start to finish, covering research to testing and the key parts in between. You’ll also learn how to articulate the value of UX and how to get buy-in for UX at an organizational level.

This course is right for you if…This course is right for you if…

• You believe a deeper understanding of UX would benefit your day-to-day work.You believe a deeper understanding of UX would benefit your day-to-day work.
• You want to further develop your UX skills and get practical experience with key UX deliverables and best practices.You want to further develop your UX skills and get practical experience with key UX deliverables and best practices.
• You want to learn how to tie user and business needs together.You want to learn how to tie user and business needs together.
• You want to develop your strategic thinking and skills.You want to develop your strategic thinking and skills.
• You want to learn how to get buy-in for UX and help break down the silos in your organization.You want to learn how to get buy-in for UX and help break down the silos in your organization.

This course is probably not for you if…This course is probably not for you if…

• You already have a good understanding of UX and the types of deliverables a UXer works with.You already have a good understanding of UX and the types of deliverables a UXer works with.
• You regularly create and work with UX deliverables like wireframes, user journeys and customer experience maps in your day-to-day role.You regularly create and work with UX deliverables like wireframes, user journeys and customer experience maps in your day-to-day role.
• You are looking for deep-dives into some of the software UX designers use, like Sketch.You are looking for deep-dives into some of the software UX designers use, like Sketch.
• You are looking to learn about UI and visual design.You are looking to learn about UI and visual design.

Skills you should have before taking this courseSkills you should have before taking this course

• No particular skills are needed before taking this course.No particular skills are needed before taking this course.
• However, a basic understanding of digital and how websites work will be beneficial.However, a basic understanding of digital and how websites work will be beneficial.

About your instructor, Anna DahlströmAbout your instructor, Anna Dahlström

Anna is a Swedish UX designer, speaker and coach who’s been based in London since 2006. She’s also the founder of UX school UX Fika and the author of the upcoming book Storytelling in Design by O’Reilly.Anna is a Swedish UX designer, speaker and coach who’s been based in London since 2006. She’s also the founder of UX school UX Fika and the author of the upcoming book Storytelling in Design by O’Reilly.

Over the last 17 years, she’s worked as an Experience Lead and freelance UX designer across a large variety of brands, companies, and projects. She currently helps startups, individuals, and companies with UX related matters through coaching, mentoring, in house training as well as through UX Fika events.Over the last 17 years, she’s worked as an Experience Lead and freelance UX designer across a large variety of brands, companies, and projects. She currently helps startups, individuals, and companies with UX related matters through coaching, mentoring, in house training as well as through UX Fika events.

In just 8 sessions, you’ll be able to…In just 8 sessions, you’ll be able to…

• Have a strong foundation of UX, and understand where it sits in an organisation and process.Have a strong foundation of UX, and understand where it sits in an organisation and process.
• Demonstrate the value of UX and know how best to get buy-in for UX.Demonstrate the value of UX and know how best to get buy-in for UX.
• Know what UX tool to apply when and how to adapt it to your project in question.Know what UX tool to apply when and how to adapt it to your project in question.

With hands-on exercises alongside expert instruction and guidance, you’ll be well-equipped to put your learnings to practice immediately.With hands-on exercises alongside expert instruction and guidance, you’ll be well-equipped to put your learnings to practice immediately.

Your full course curriculumYour full course curriculum

UX for MarketersUX for Marketers

Lesson 1Lesson 1

UX basics, best practices, & trendsUX basics, best practices, & trends

This introductory lesson will provide an overview of the different aspects of User Experience Design, where it sits in the organization and the project process and its connection to marketing and CRO. It will also provide a brief overview of UX best practices and trends as well as cover the fundamentals of what you need to know about designing for multiple devices.This introductory lesson will provide an overview of the different aspects of User Experience Design, where it sits in the organization and the project process and its connection to marketing and CRO. It will also provide a brief overview of UX best practices and trends as well as cover the fundamentals of what you need to know about designing for multiple devices.

Lesson 2Lesson 2

How to: user researchHow to: user research

The second lecture will take a closer look at user research, what it is, how and when to conduct it, what to consider as well as provide an overview of some of the best research techniques for marketers and optimizers.The second lecture will take a closer look at user research, what it is, how and when to conduct it, what to consider as well as provide an overview of some of the best research techniques for marketers and optimizers.

Lesson 3Lesson 3

How to: customer experience mapsHow to: customer experience maps

Customer experience maps are one of the most valuable UX tools for understanding and defining all aspects of an experience as well as for marrying user and business needs. This lecture will cover what customer experience maps are, look at a few examples and walk through how to use and work with them as well as how to practically go about creating them.Customer experience maps are one of the most valuable UX tools for understanding and defining all aspects of an experience as well as for marrying user and business needs. This lecture will cover what customer experience maps are, look at a few examples and walk through how to use and work with them as well as how to practically go about creating them.

Lesson 4Lesson 4

How to: user journeysHow to: user journeys

The fourth lecture will take a closer look at different types of user journeys, how marketers and CROs can use them to both define future, asses and optimize the experience of existing and new products and services. After taking a look at a few examples this lecture will walk through step by step how to create them as well as provide you with a basic template that you can use as a starting point.The fourth lecture will take a closer look at different types of user journeys, how marketers and CROs can use them to both define future, asses and optimize the experience of existing and new products and services. After taking a look at a few examples this lecture will walk through step by step how to create them as well as provide you with a basic template that you can use as a starting point.

Lesson 5Lesson 5

How to: information architecture & content strategyHow to: information architecture & content strategy

This lecture will provide an introduction to Information Architecture and Content Strategy and walk you through what to consider as well as how you can utilize other UX tools like personas, user journeys and experience maps for defining what content should go where and when.This lecture will provide an introduction to Information Architecture and Content Strategy and walk you through what to consider as well as how you can utilize other UX tools like personas, user journeys and experience maps for defining what content should go where and when.

Lesson 6Lesson 6

How to: wireframingHow to: wireframing

The sixth lecture will focus on wireframing and cover low to high fidelity wireframes, the connection to prototyping as well as tips and best practices for creating your own by walking through some basic wireframe templates that are focused on key pages for marketers and CROs.The sixth lecture will focus on wireframing and cover low to high fidelity wireframes, the connection to prototyping as well as tips and best practices for creating your own by walking through some basic wireframe templates that are phd/">focused on key pages for marketers and CROs.

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Lesson 7Lesson 7

How to: user testingHow to: user testing

The second to last lecture focuses on user testing, the different methods and when to do what including how to test when the number of users is low. It’ll also cover the importance of combining qualitative and quantitative data as well as how to utilize the results of user testing including how to prioritize what to do when it comes to improving the UX.The second to last lecture focuses on user testing, the different methods and when to do what including how to test when the number of users is low. It’ll also cover the importance of combining qualitative and quantitative data as well as how to utilize the results of user testing including how to prioritize what to do when it comes to improving the UX.

Lesson 8Lesson 8

Getting buy-in for UXGetting buy-in for UX

The last lecture will include some closing remarks on UX for marketers and CROs before covering the different aspects of how to get buy-in for UX. From how to manage and convince internal stakeholders and clients, to how you can prove and demonstrate the value of UX to your organization.The last lecture will include some closing remarks on UX for marketers and CROs before covering the different aspects of how to get buy-in for UX. From how to manage and convince internal stakeholders and clients, to how you can prove and demonstrate the value of UX to your organization.

  

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