Stone River Elearning – Customer Service

Stone River Elearning – Customer Service

Original price was: $49.00.Current price is: $20.00.

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Please contact email: [email protected] if you have any questions about this course.

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Level up your expertise with the Stone River Elearning – Customer Service course—now only Original price was: $49.00.Current price is: $20.00. on GiOlib.com! Join a community of smart learners and access 60,000+ expert-led digital courses across Internet Marketing. Save over 80% and master new skills at your own pace.

Stone River Elearning – Customer Service

“It takes months to find a customer, one second to lose one.” – Vince Lombardi

Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:

  • Evaluate and anticipate different types of customer interactions
  • Master in-person and over-the-phone clientele management
  • Handle irate customers and reading stress-triggering situations and determining the best outcome
  • Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
  • Deal with situations in a holistic approach

It’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.

Course Curriculum

Customer Service
  • Getting Started (1:11)
Who We Are and What We Do
  • Who We Are and What We Do (7:01)
  • Who We Are and What We Do Case Study (0:29)
  • Module Two: Review Questions
Establishing Your Attitude
  • Establishing Your Attitude (8:44)
  • Establishing Your Attitude Case Study (0:48)
  • Module Three: Review Questions
Identifying and Addressing Their Needs
  • Identifying and addressing customer needs (8:48)
  • Identifying and addressing customer needs Case Study (0:42)
  • Module Four: Review Questions
Generating Return Business
  • Generating Return Business (7:04)
  • Generating Return Business Case Study (0:39)
  • Module Five: Review Questions
In-Person Customer Service
  • In-Person Customer Service (5:54)
  • In-Person Customer Service Case Study (0:39)
  • Module Six: Review Questions
Giving Customer Service over the Phone
  • Giving Customer Service Over The Phone (6:48)
  • Giving Customer Service Over The Phone case Study (0:33)
  • Module Seven: Review Questions
Providing Electronic Customer Service
  • Providing Electronic Customer Service (5:44)
  • Providing Electronic Customer Service Case Study (0:30)
  • Module Eight: Review Questions
Recovering Difficult Customers
  • Recovering Difficult Customers (6:53)
  • Recovering Difficult Customers Case Study (0:35)
  • Module Nine: Review Questions
Understanding When to Escalate
  • Understanding When to Escalate (5:33)
  • Understanding When to Escalate Case Study (0:33)
  • Module Ten: Review Questions
Ten Things You Can Do To WOW Every Time
  • Ten Things You Can Do to WOW Customers (2:40)
  • Ten Things You Can Do to WOW Customers Case Study (0:30)
  • Module Eleven: Review Questions
  • Closing (0:20)

Sale Page: https://stoneriverelearning.com/p/customer-service
Archive: https://archive.ph/wDtq9

Delivery Method

– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.
– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from esygb.com.
– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.
– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible from 8:00 AM – 8:00 PM (UTC+8).
Thank You For Shopping With Us!

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Stone River Elearning – Customer Service