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To stay competitive in today’s market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. Companies that live and die by outputs often fall into the “build trap,” cranking out features to meet their schedule rather than the customer’s needs.

"Is Your Soul Allowing You To Heal?" -- All 7 Recordings in the Series (6 Hours of Audio Clearings)
Melissa Perri – Escaping the Build Trap