Human Resources: Building a Performance Management System – Catherine Mattice Zundel

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An effective performance management system drives employee performance and behavior in the right direction. It's more than a series of forms; it comes from the top and is tied to company culture and values. Learn how to build an effective performance management system that drives your organization's success in this course with Catherine Mattice Zundel. Discover a simple model for setting expectations, appraising performance, coaching employees, and documenting disciplinary measures. Discover howto involve leaders and managers in the program, and tie it back to the organization's vision, mission, and core values. Catherine also reviews other important best practices, such as continuous coaching and feedback, and the importance of documentation.

Topics include:

• Benefits of a performance management system
• Components of successful performance management systems
• Setting expectations
• Developing a unique performance appraisal process
• Training managers
• Incorporating company values
• Documenting performance evaluations

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