How to Get Great Customer Service – Jeff Toister

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Great customer service often comes down to an interaction between two people: the employee and the customer. By becoming the type of customer who employees will go out of their way to serve, you can consistently get better service. And as you learn to get great service, you can also develop valuable skills to help you serve your own customers at a higher level. In this course, Jeff Toister reveals the essential skills you need to get great customer service. Discover howto develop rapport, go the extra mile to increase the likelihood of having a memorable service experience, and be part of the solution.

Topics include:

• List three factors to consider when choosing the best service channel.
• Identify the fundamental skill that is the basis for the “Make Their Day” exercise.
• Name one thing a customer should not do after making a mistake.

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