Customer Service: Winning Back a Lost Customer (2016) – Jill Griffin

Level up your expertise with the Customer Service: Winning Back a Lost Customer (2016) – Jill Griffin course—now only $27.00 on GiOlib.com! Join a community of smart learners and access 60,000+ expert-led digital courses across Uncategorized. Save over 80% and master new skills at your own pace.

Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back.

Jill shows that customers defect for one of five reasons: (1) intentionally pushed away, (2) unintentionally pushed away, (3) pulled away, (4) bought away, or (5) moved away. She also outlines which of these customers are the easiest to win back— and how to say "sorry" in a way that will resonate.

Topics include:

• Why winning back customers is crucial
• How customers say goodbye
• The five types of lost customers
• Running a lost customer campaign

Get Customer Service: Winning Back a Lost Customer (2016) – Jill Griffin , Only Price $37

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