Christopher Spencer – eBay for Buyers Essential Training

Topics include:

• Creating an eBay account
• Reaching customer support
• Browsing listings
• Shopping for real estate and cars
• Saving and filtering search results
• Reviewing seller feedback
• Reviewing payment terms and shipping options
• Bidding and re-bidding on an item
• Handling problem transactions
• Avoiding phishing attempts and scams

Contents

Introduction

Welcome

1. Getting Started

Creating an eBay account
Creating a PayPal account
Establishing your identity with ID Verify

2. Navigating eBay’s Help, Resources, and Community

Reaching out to customer support
Exploring eBay’s educational resources
Using eBay’s Security Center
Communicating with the eBay communities

3. Understanding Listing Formats

Browsing auction-style listings
Browsing fixed-price listings
Shopping for cars in eBay Motors
Using eBay Classifieds
Shopping for real estate on eBay

4. Finding Deals

Doing basic searches
Doing advanced searches
Browsing categories
Saving searches and favorite sellers
Searching for completed items
Filtering searches

5. Reviewing an Item Listing Page

Reviewing seller feedback
Understanding user icons
Reviewing items by location
Clarifying item descriptions
Understanding shipping options
Understanding payment terms
Understanding returns policies
Asking a question
Sharing a listing page with someone else

6. Making a Purchase

Placing a bid
Monitoring your bids
Rebidding
Sniping
Making offers and Purchasing using the Buy It Now option
Paying

7. Using My eBay

Using My eBay and modifying personal information
Monitoring items on a watched list
Keeping track of bids you have placed
Reviewing items you have purchased
Keeping a list of favorite sellers
Using the message center

8. Using the Feedback Forum

Leaving feedback
Following up on feedback
Requesting a feedback revision

9. Handling Problem Transactions

Understanding eBay Buyer Protection
Resolving issues directly with the seller
Getting eBay’s help
Retracting bids
Canceling a best offer

10. Avoiding Scams and Phishing

Tips for safe trading
Phishing (PayPal and eBay)
Identifying prohibited items
Account takeovers
Fake Second Chance Offers
Dangers of Off-eBay Trading

Conclusion

Goodbye